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Home » Solutions » Manufacturing » 8D based Defect Resolution |
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8D based Defect Resolution |
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A structured collaborative methodology to respond to customer returns or issues with minimal cycle time is one of the critical aspects of enhancing customer experience. |
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Our problem management solution incorporates all important aspects of G8D including - symptom identification, team identification, problem definition and quantification, Containment action, Root cause analysis, Corrective action, Prevent recurrence and problem closure. |
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The following are some key Capabilities built into the system: |
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| Built in Review mechanism – Configurable as desired |
| Built-in Gating mechanism - Ratification of all 8D members |
| Powerful mechanisms to enable Collaboration between team members |
| Ability to Search repository |
| Action Management – Action plan preparation, Tracking and control |
| Complete Audit trail |
| Powerful alerting and Monitoring |
| Automatically build knowledge repository with configurable approval mechanism |
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| Problems cannot be resolved in isolation - Link G8D with product development |
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| Ex: Link controls defined in control plan with Escape root cause |
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| This may lead to change in work instructions |
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| Potential to link defects with failure modes |
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| Industry standard best practices built into various steps of G8D |
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| Is/IsNOT analysis for problem description |
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5W2H methodology to identify root cause |
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Fishbone analysis for root cause analysis |
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Fault tree to capture critical dependencies |
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| The power of Evolve-As-You-Go Model |
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| Role based dashboards |
| Portal infrastructure |
| Built in flexible 8D workflows |
| Performance analysis |
| Inbox – Role based task list |
| Integration with ERP |
| Store and manage supporting documents |
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| A range of built in dashboards, statutory reports and OLAP views |
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Intelligent search (Analytics) |
| Detail 8D report |
| Performance Analysis |
| Volume Analysis |
| Velocity Analysis |
| Team performance |
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| Track Problem Status |
| Defect age analysis |
| Defect distribution and analysis by |
| Category |
| Type |
| Severity/Criticality |
| Life cycle of a part |
| Part |
| Customer |
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| Defect Analysis by root cause |
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| Defect Analysis by escape root cause |
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| Status tracking |
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| Defect Repetitiveness analysis |
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